Privacy Policy

📱 What Information We Collect

Personal Information You Provide

• Account Details: Name, email address, phone number
• Vehicle Information: Truck make, model, year, VIN (for parts compatibility)
• Delivery Information: Addresses, contact details, delivery preferences
• Order History: Parts purchased, quantities, prices, transaction records
• Payment Preferences: Preferred payment methods (we don't store card details)

Information We Collect Automatically

• Device Information: Phone model, operating system, app version
• Location Data: GPS coordinates for delivery mapping (with permission)
• Usage Analytics: App interactions, popular products, time spent
• Technical Data: IP address, crash reports, performance metrics

🎯 How We Use Your Information

🛒 Service Operations

• Process and fulfill your Volvo parts orders
• Manage your account and preferences
• Provide customer support and technical assistance
• Coordinate deliveries to your location
• Send order confirmations and shipping updates

📊 App Enhancement

• Analyze usage patterns to improve functionality
• Fix bugs and technical issues
• Develop new features based on user needs
• Personalize your parts shopping experience

📢 Communication

• Send important account and order notifications
• Provide customer support responses
• Share promotional offers (with your consent)
• Send security alerts and policy updates

🤝 When We Share Information

We only share your information when necessary for our services:

• Delivery Partners: Name, phone, and address for parts delivery
• Payment Processors: Secure payment processing (card details encrypted)
• Firebase/Google Cloud: Secure data storage and app functionality
• Analytics Services: Anonymized usage data for app improvement
• Legal Requirements: When required by law or to protect rights

🔐 Data Security & Storage

Where Your Data Lives

• Securely stored on Firebase Cloud Firestore
• Servers in Google's secure data centers with encryption
• Data retained while your account is active
• Order history kept for business and legal requirements (7 years)

Security Measures

• End-to-end encryption for data transmission
• Firebase Auth for secure user authentication
• Regular security audits and updates
• Strict access controls and monitoring

⚙️ Your Privacy Rights

Account Management

• Access: View your personal information in the app
• Update: Edit your profile and delivery information
• Delete: Request account deletion (contact us)
• Export: Request a copy of your data

Privacy Controls

• Location: Disable GPS sharing in device settings
• Notifications: Manage preferences in app settings
• Marketing: Opt-out of promotional communications
• Data: Clear app data through device settings

🌍 International & Legal Compliance

Data Transfers: Your information may be processed in the United States (Google Cloud servers). We ensure appropriate safeguards for international transfers.

Children's Privacy: Our app is not intended for users under 13. We don't knowingly collect children's personal information.

GDPR Rights (EU Users)

• Contract: Data processing for service delivery
• Legitimate Interest: App improvement and fraud prevention
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws

CCPA Rights (California Users)

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of data sales (we don't sell data)
• Non-discrimination for exercising privacy rights

🔧 Third-Party Services

Our app uses these trusted services to function properly:

• Firebase (Google): Authentication, database, analytics, crash reporting
• Google Maps: Location services and delivery mapping
• Expo: Mobile app development and deployment platform

These services have their own privacy policies. We encourage you to review them.

📅 Data Retention Policy

• Account Data: Retained while your account is active
• Order History: Kept for 7 years for business records
• Support Data: Retained for 2 years after resolution
• Analytics Data: Anonymized and retained for app improvement

🔄 Policy Updates

We may update this Privacy Policy periodically. When we do:

• Post the updated policy in the app and on this page
• Notify you through the app or email
• Update the "Last Updated" date
• Request your consent for significant changes